Wednesday, 28 October 2009

Praise for the insurance industry

The back of my car got driven into, on the A303, by a careless van driver. My rear bumper was badly dented, but the car was still driveable. We got off the road, exchanged details, I comforted him for his obvious distress, poor lad, drove on and had a great weekend in Devon.

As soon as I got home, I phoned Privilege Insurance, fully expecting to be told that a form would be in the (postal-stricken) post, and then, etc. Instead, Craig patiently took the details of the accident and said OK, obviously not your fault, shouldn't be any issues, our repair people will be in touch, all warranties unaffected etc. Ten minutes later the repair people phoned - we can pick up the car for repair next Wednesday, OK? Ten minutes after that, the phone rings again - a bunch called DriveAssist, anxious to provide me with a replacement car, OK, would you prefer automatic or manual? fine, we'll deliver it next Wednesday morning ...

7.30 this morning (Wednesday) the phone rings - DriveAssist, is it convenient to deliver your courtesy car in ten minutes time? OK, give me time to get my trousers on ... 8.00, Graem delivers Vauxhall Zafira (not quite a BMW 335, but it is manual). 11.00, repair people come and collect the BMW with its sad little dent - 'should take about a week, but phone next Monday if you haven't heard anything ... shame about this tank of a replacement car, lady last week checked in a Focus and got a Porsche' ... So now all I have to do is learn to drive the tank.

We're not at the end of this story yet, things still have time to go medieval on my ass and it's obviously just my experience, but it does seem to me that levels of service have got significantly better since the start of this so-called recession.

2 comments :

  1. Makes me wonder if you were involved with a road scam which I saw on the news recently. It always involves driving into the back of someone and usually at a roundabout. My godmother was involved in such an accident recently in Cheshire and they have now taken away her driving license although I am sure it wasn't her fault. You never know...

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  2. Just to complete the story: car collected yesterday (a day early) from the repairers, fully repaired and beautifully cleaned inside and out. Tank also taken away. Phone call from insurers assuring me I won't be hearing anything more re this incident. Full marks to all! This has been a non-sponsored free advert for Privilege Insurance and their buddies.

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