Has anyone been ‘upgraded’ to the all-new BT Mail service recently?
Have you yet torn out all your hair or smashed yourself in the teeth?
BT have been trailing their divorce from Yahoo for over a year now, and the decree nisi finally came through last Friday. You’d think that’d be long enough to provide, at the least, a stable service which doesn’t crash every few hours (if it manages to load in the first place); also that one would be able to do, at least, everything one could before. (It’s supposed to be ‘better’, to use their word.)
But no. I had a call from a nice man in Mumbai, who unfortunately had clearly never seen this system before. He took over my screen and clicked around all over the place, checking all the settings I’d already (obvs) checked, before informing me that ‘this function is not supported by the new BT Mail’.
(For the record, the function in question is the ability to skip to the next or previous email.)
I fumed for a bit, and muttered about switching to gmail. (This may yet happen, those of you who have my email address, watch this space…) Then I clicked on to Blogger (another Google ‘service’), to find that my dashboard can now only show one post at a time from my so-called Reading List. I’ve been away, so hadn’t noticed this, but apparently the problem has existed for at least a week; hundreds of people have complained, and been exhorted to be patient.
I think I’ll buy a batch of postcards and first class stamps and send my communications by the Royal Mail. Oh, hang on –
Send me an email, drop me a line, stating point of view.