Just as an antidote to Zig's rant:
I finally got round to booking in some maintenance. First stop, British Gas.
Three rings, short recorded message about gas leaks, two options, press 1, prove I'm me, then: "I need to book my annual service." Quick availability check. "This afternoon?" "Yes please." Turned up at 2 o'clock.
Second stop, ADT Security, alarm checkup. Similar dialogue. Choice of four dates, elected for Friday afternoon. I'm confident they'll be here, probably for lunch.
I'm forming a theory that recession is good for us.
I'm still stunned by recent service from BT, starting with someone helpful on the end of the telephone, ending with the engineer arriving at the start of the 5-hour time slot, having phoned half an hour earlier to confirm he was on the way.
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